Terms and Conditions and Returns

Terms and Conditions

1. Contract
With your order you make a binding offer to us to enter into a contract with you. Delivery of the ordered goods we can accept this offer. First, you will receive a confirmation of receipt of your order by e-mail to the given e-mail address (order confirmation). However, a purchase contract is only with the delivery of the goods ordered. When ordering from our online shop the ordering process comprises three steps. The first step is to select the desired merchandise and place it by clicking on the button "Add to Cart" to the cart. By clicking on "Checkout" to go in the second step to the input fields of your customer data including the billing address and can if necessary . Enter a different delivery address. In the third step, you choose how you want to pay and have the opportunity, all information (eg, name, address, payment method items) to check again and corrected if necessary before you and your order so that Your offer to enter into a purchase agreement by clicking "Buy" to send us.

Contractor is the DiamantSeife UG (limited liability), Holzweg 72, 67098 Bad Dürkheim, Germany.

2. Storage of contract
You will receive an order confirmation page with your bill, our terms and conditions and our Conditions.

3. Retention of title
The delivered goods remain our property until full payment of all claims.

4. Prices, shipping costs, return costs upon withdrawal
All prices are final. The shipping fee is £5.80, from £75.00 receive FREE shipping. Vouchers will be sent via e-mail.
As far as you make use of an existing right of cancellation, you have to bear the cost of return. This is true even if you have not yet paid the consideration or a contractually agreed partial payment at the time of cancellation.

5. Conditions of Sale
As the delivery times specified in the offer delivery times, they begin with receipt of payment apply. If delivery is on an invoice or payment by direct debit delivery times begin with the adoption of the Treaty on the part of the company.
We will ship the goods within 3 - 5 business days after receipt. Delivery is only within UK.

6. Terms of Payment
Payment shall be made either in advance by bank tranfer or PayPal. We reserve the right to exclude individual payment. If you choose to pay in advance, we give you the bank details in the order confirmation. The invoice amount is to be paid within 10 days on our account.

7. Goods
Since they are handmade products (handgesiedete soaps), they may differ from those shown. Further, no decorative items shown in the pictures are included.

8. Invoice
The customer agrees to receive the invoice for the purchase associated exclusively in writing by e-mail and will not be printed.

9. Disclaimer
The customer's claims for damages are excluded, unless otherwise provided for the following reasons otherwise. This also applies to the representatives and agents of the provider, if the customer has an objection to this claim for damages. Excluded are damages claims by the customer due to injury to life, limb or health, or of contract, which must necessarily be met to achieve the contract goal. Also, this does not apply to claims for damages as a result of gross negligence or willful misconduct of the provider, his legal representative or agent.

10. Warranty
The warranty is based on the statutory provisions. As far as used goods are subject to the transaction and the buyer is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period is for the purchase of used items one year.

11. Privacy Policy
By clicking the "Buy" button, you accept our privacy policy, which you can find at any time http://www.diamondsoap.co.uk/terms-and-conditions-and-returns.

12. Applicable law
Only German law. Compared to a consumer this choice of law only insofar as this does not become mandatory legal provisions of the country in which he is domiciled or habitually resident restricted.


Merchandise is only eligible for return of unused products. Returns are accepted, if we are contacted within fourteen days upon when customer receives the products. The fourteen day period starts from the day you or a third party named by you have taken physical possession of the goods. Please contact our customer support before sending your return by e-mail to info@diamondsoap.co.uk

We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is earlier. You have to return the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of the purchase. The deadline is met if the goods are sent before the expiry of fourteen days.

The refund process may take between 5 to 7 days.

If you would like to return any products, you may send your unused products to us at the following address:
DiamantSeife UG (haftungsbeschränkt)
Holzweg 72
67098 Bad Dürkheim

We can not refund, if:
Product has been used
Jewelry has been removed from product
If we have not received any return